Privacy Policy

1. Introduction

Aonxi, Inc., a Delaware C Corporation ("Aonxi," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in a variety of ways, including:

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Analyze conversation patterns to improve your marketing effectiveness
• Communicate with you about our services, including responding to inquiries
• Improve and personalize your experience
• Send you marketing communications (with your consent)
• Analyze usage patterns and improve our website
• Comply with legal obligations
• Generate anonymized insights and statistics

4. Data Ownership and Control

You own your data. All conversation recordings, transcripts, and customer information remain your property. We will not:

• Train AI models on your data without explicit permission
• Share your data with other customers or third parties
• Use your data for purposes other than providing services to you

You may export or delete your data at any time through your account dashboard or by contacting us.

5. Information Sharing and Disclosure

We do not sell your personal information.

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., hosting, analytics) under strict confidentiality agreements
• Legal Requirements: When required by law or to protect our rights, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication requirements
• HIPAA compliance for healthcare data protection
• Tamper-evident audit logs for all data access

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to industry best practices.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: Request a copy of your personal information
• Right to Correction: Request correction of inaccurate information
• Right to Deletion: Request deletion of your information
• Right to Portability: Receive your data in a machine-readable format
• Right to Opt-Out: Unsubscribe from marketing communications
• Right to Object: Object to certain processing activities

To exercise these rights, contact us at frontdesk@aonxi.net. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how you use our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, though this may affect website functionality.

9. Data Retention

We retain your personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy. Conversation data is retained according to your service agreement terms. You may request deletion at any time, and we will comply within 30 days unless required by law to retain the information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws, including GDPR and CCPA compliance.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

13. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell)
• Right to deletion
• Right to non-discrimination for exercising CCPA rights

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email and by posting the new Privacy Policy on this page with an updated "Effective Date." Your continued use of our services after such changes constitutes acceptance of the updated policy.

15. Contact Us